46 frameworks & worksheets

The Resource Library

Practical frameworks and worksheets for founders and leaders building the commercial engine to scale a technology business. Browse by the part of the business you're responsible for, the problem you're trying to solve, or the stage your company is at.

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46 resources

AI skillStrategy

The 5 Levers That Actually Drive SaaS Revenue

If you built a product but have no revenue motion, here's the operating logic behind SaaS growth, reduced to five levers you can pull.

Best for
Founders and early SaaS teams without a GTM structure
Email to unlock PDF, 3 pages · 4 min read
Strategy

Founder-Led, Sales-Led, or Product-Led: Pick One

Choosing a first go-to-market motion is a decision with real inputs, not a matter of taste, and here's the logic behind picking the right one.

Best for
Founders choosing their first go-to-market motion
Free download PDF, 3 pages · 4 min read
Strategy

Designing a Simple Operating Rhythm for a Growing Business

Turning a project into a business means deciding what gets reviewed weekly, monthly, and quarterly: a simple cadence that fits a small team.

Best for
Small teams setting up their first recurring business reviews
Email to unlock PDF, 3 pages · 4 min read
AI skillMarketing

Your Product Works. Your Story Doesn’t Exist Yet.

A step-by-step way to define who the product is for, what it solves, and why now, so the market can finally understand what you built.

Best for
Teams with a working product but no clear market story
Email to unlock PDF, 3 pages · 4 min read
Marketing

Three Campaigns You Can Run Without Hiring a Marketer

A repeatable playbook for founder-led content, partner co-marketing, and network email sequences that generate real pipeline on no budget.

Best for
Founders and generalists running demand generation without a marketer
Email to unlock PDF, 4 pages · 3 min read
New Business Development & Sales

The Minimum Viable Sales Playbook for Technology Founders

A working sales process needs four decisions made in advance, not improvised call by call: what you ask, who qualifies, what the stages are, and what counts as progress.

Best for
Founders running their own first sales conversations
Email to unlock PDF, 3 pages · 4 min read
AI skillNew Business Development & Sales

Fixing the Pipeline Mess So You Can Forecast With Confidence

A pipeline you cannot trust is not a forecasting problem, it is a data hygiene problem, and it is fixable with three habits: clean stages, tracked reasons, and aging rules.

Best for
Early-stage founders and sales leads with an untrustworthy pipeline
Free download PDF, 3 pages · 3 min read
Account Management

When Your Customer List Needs Account Management, Not Vibes

A practical way to segment accounts by value and risk, run lightweight account plans, and set a review cadence you'll actually keep.

Best for
Founders and team leads managing 20 to 50 customer accounts
Email to unlock PDF, 3 pages · 3 min read
Implementation / Onboarding

How to Onboard Customers Without Reinventing It Every Time

A repeatable implementation journey with clear phases, roles, and artefacts, built to work even if you're the only person running it.

Best for
Small teams running customer onboarding as one-off projects
Email to unlock PDF, 3 pages · 3 min read
Implementation / Onboarding

Define Onboarding Like a Product, Not a Favour

How to set scope, timelines, and mutual responsibilities up front so customers know exactly what onboarding includes before it starts.

Best for
Early-stage vendors onboarding their first mid-size customers
Email to unlock PDF, 3 pages · 3 min read
Customer Success

Customer Success at 0-20 Customers, Before You Hire a CSM

A simple health scoring method, a minimum touchpoint schedule, and a lightweight QBR substitute you can run without any dedicated CS headcount.

Best for
Founders running customer success without a dedicated CSM
Email to unlock PDF, 3 pages · 3 min read
Support

How to Set Up Support Tiers, SLAs, and a Knowledge Base

A practical structure for response times, escalation levels, and documentation so a small team can scale support without over-promising or losing track of answers.

Best for
Small support teams setting response times and documentation
Email to unlock PDF, 3 pages · 3 min read
AI skillFinance

The Six SaaS Numbers That Actually Matter

A plain-language guide to the six numbers that matter: recurring revenue, gross churn, net churn, CAC, CAC payback and runway, plus where LTV fits.

Best for
SaaS founders and operators without a finance team
Email to unlock PDF, 3 pages · 4 min read
Finance

A Practical Way to Price Early-Stage SaaS

How to choose tiers, pick a value metric, and set a discount policy so pricing decisions stop happening ad hoc, deal by deal.

Best for
Early-stage SaaS teams setting or tightening pricing
Email to unlock PDF, 3 pages · 3 min read
IT / Internal Operations

The Minimum Internal Stack Before You Add More Tools

A practical baseline for CRM, support, documentation, analytics, and security so the business runs on systems, not memory.

Best for
Small technology teams replacing memory with owned systems
Free download PDF, 3 pages · 4 min read
Product & Development

How to Build a Roadmap Instead of a Request Queue

A scoring framework for turning scattered feature requests into a prioritised roadmap tied to business goals, not the loudest voice.

Best for
Product leads at small software teams managing feature requests
Free download PDF, 3 pages · 4 min read
Product & Development

Closing the Gap Between What Sales Hears and What Product Builds

A structured way to route feedback from sales and customer success into product decisions, so nothing useful gets lost in someone's Slack DMs.

Best for
Sales, CS and product leads at small tech teams
Email to unlock PDF, 3 pages · 4 min read
People & Culture / HR

Org Design for Growing Technology Businesses

Before you hire your next five people, decide how the business is actually structured, not just who reports to whom.

Best for
Founders and leaders mapping accountability before the next hiring round
Email to unlock PDF, 2 pages · 5 min read
People & Culture / HR

Why Role Scorecards Beat Job Descriptions

A job description tells someone what they'll be doing; a role scorecard tells them what winning actually looks like.

Best for
Hiring managers and leaders defining roles in growing tech teams
Email to unlock PDF, 2 pages · 4 min read
People & Culture / HR

A Hiring Process for Small Technology Teams That Doesn’t Need HR to Run It

Consistency in hiring doesn't require bureaucracy. It requires a repeatable process anyone on the team can follow.

Best for
Founders and hiring managers at small tech teams without HR
Email to unlock PDF, 2 pages · 4 min read
People & Culture / HR

The 30/60/90 Day Plan That Actually Shortens Ramp-Up

Most onboarding plans describe a new hire's first week; almost none define what accountability looks like by day 90.

Best for
Managers onboarding a new hire into a technology team
Email to unlock PDF, 2 pages · 4 min read
People & Culture / HR

The Manager Operating Rhythm Most Technology Teams Are Missing

Good management isn't a personality trait. It's a cadence of 1:1s, team meetings, and feedback loops run consistently enough to become reliable.

Best for
First-time managers and team leads in growing technology companies
Email to unlock PDF, 2 pages · 4 min read
People & Culture / HR

Performance Management That Works for a Technology Team, Not a Corporate HR Department

Simple, consistent accountability beats an elaborate performance system that nobody has the time or patience to run properly.

Best for
Managers and founders running performance conversations in small technology teams
Email to unlock PDF, 2 pages · 4 min read
Compliance & Security

The Minimum Viable Security Posture Every Technology Business Needs

You don't need an enterprise security program to be credible. You need a defensible baseline across trust, access, devices, and documentation.

Best for
Founders and operators of small technology companies
Email to unlock PDF, 2 pages · 4 min read
Compliance & Security

How to Stop Losing Weeks to Customer Security Questionnaires

The deals that stall in procurement usually aren't lost on price. They're lost on how long it takes to answer a security review.

Best for
Revenue and operations leaders facing customer security reviews
Email to unlock PDF, 2 pages · 4 min read
Compliance & Security

Why Access Control Is the Cheapest Risk You’re Not Managing

Unmanaged permissions and slow offboarding are the most common security failure in small technology companies, and the easiest to fix.

Best for
Founders and operations leaders at small technology companies
Email to unlock PDF, 2 pages · 4 min read
Compliance & Security

You Can’t Protect Data You Haven’t Classified

Most technology companies have no shared answer for what counts as sensitive data, where it lives, or when it should be deleted, and that gap is the real risk.

Best for
Founders and operations leaders setting data handling standards
Email to unlock PDF, 2 pages · 4 min read
Compliance & Security

Your Vendor Stack Is Your Risk Surface: Treat It That Way

Every tool you connect to customer data or company systems inherits a piece of your risk, whether or not anyone reviewed it before signing up.

Best for
Operations and technical leaders reviewing third-party tools
Email to unlock PDF, 2 pages · 4 min read
Compliance & Security

What to Actually Do in the First Hour of a Security Incident

Small technology teams don't need an elaborate incident response program. They need a clear, calm first-response sequence they can run under pressure.

Best for
Founders and operations leaders at small technology teams
Email to unlock PDF, 2 pages · 4 min read
AI skillAI StrategyAI

Is Your Company Actually Ready for AI, or Just Using It?

There's a real difference between individuals using AI tools and an organisation that's genuinely ready to adopt AI at scale. Most companies confuse the two.

Best for
Leadership teams setting a baseline before an AI roadmap
Email to unlock PDF, 3 pages · 4 min read
AI StrategyAI

Why Most AI Rollouts Skip the Workforce and Fail Because of It

Buying tools and hoping people figure it out is not an enablement plan, and it's the single most common reason AI adoption stalls after an enthusiastic start.

Best for
Leadership and people teams rolling out AI across roles
Email to unlock PDF, 2 pages · 4 min read
AI StrategyAI

Most AI Ideas Are Not Worth Doing Yet: How to Tell Which Ones Are

Every technology company has a growing list of 'we could use AI for this' ideas: the constraint isn't imagination, it's prioritisation.

Best for
Leadership and product teams comparing competing AI ideas
Email to unlock PDF, 2 pages · 3 min read
AI StrategyAI

Embedding AI Into How the Business Runs, Without Creating Chaos

The gap between a person using AI well and an organisation using AI well is process, and process is exactly what most companies skip.

Best for
Operations and functional leaders embedding AI into real workflows
Email to unlock PDF, 2 pages · 4 min read
AI StrategyAI

Where AI Actually Belongs in Your Product, and Where It Doesn’t

Adding an AI feature is easy; deciding whether AI belongs in your product, packaging, or pricing at all is the harder and more important question.

Best for
Product and leadership teams deciding where AI belongs
Email to unlock PDF, 2 pages · 4 min read
AI StrategyAI

The AI Governance Gap Almost Every Technology Company Has Right Now

AI is already making decisions and producing content inside your company. The question is whether anyone owns what happens when it goes wrong.

Best for
Leaders at small technology companies already using AI
Email to unlock ZIP, 7 policies · 4 min read
Leadership & Governance

The Leadership Operating Model Technology Businesses Actually Need

Most leadership teams don't fail from lack of talent. They fail because growth, product, customer, and operations are quietly running four different businesses under one logo.

Best for
CEOs and leadership teams at scaling technology businesses
Email to unlock PDF, 2 pages · 5 min read
Leadership & Governance

Designing a Board and Advisor Rhythm That Earns Its Time

A board meeting that produces no decisions is a governance cost with no governance value. The fix is cadence and structure, not more slides.

Best for
CEOs preparing board and advisor meetings in technology businesses
Email to unlock PDF, 2 pages · 5 min read
Leadership & Governance

Who Actually Decides? Fixing Decision Rights Before They Cost You

Most leadership friction isn't disagreement about the right answer. It's unresolved ambiguity about who had the authority to answer at all.

Best for
CEOs and leadership teams in scaling technology businesses
Email to unlock PDF, 2 pages · 5 min read
Leadership & Governance

Management Reporting: The Line Between Noise and Signal

More dashboards and more slides have made most management reporting louder, not more useful. The fix is deciding what a leadership team actually needs to act on.

Best for
Leadership teams of scaling tech businesses with bloated reporting packs
Email to unlock PDF, 2 pages · 5 min read
Leadership & Governance

The Executive Alignment Review: Catching Drift Before It’s Expensive

Strategic drift rarely announces itself: it accumulates quietly across a leadership team until priorities that once matched have quietly diverged.

Best for
Leadership teams checking priorities still match agreed strategy
Email to unlock PDF, 2 pages · 5 min read
Partnerships & Ecosystem

Partnership Strategy for Technology Businesses: Choosing Where to Focus

Most technology companies collect partners before they decide what partnerships are actually for. Here's how to reverse that order.

Best for
Founders and commercial leaders choosing which partnership type to pursue
Email to unlock PDF, 2 pages · 5 min read
Partnerships & Ecosystem

How to Tell a Good Partner From a Time Sink

Enthusiasm and a logo on a slide are not qualification. Here's what actually predicts whether a partner will produce results.

Best for
Partnerships and commercial leaders qualifying prospective partners before agreements
Email to unlock PDF, 2 pages · 5 min read
Partnerships & Ecosystem

Why Most Partners Go Quiet After Signing, and How to Prevent It

The agreement is rarely the reason a partnership fails to produce anything; the first ninety days after signing usually are.

Best for
Partnerships and channel leaders onboarding new partners
Email to unlock PDF, 2 pages · 5 min read
Partnerships & Ecosystem

Designing a Referral Motion Simple Enough That Partners Actually Use It

Most partner-sourced growth motions fail from complexity, not from lack of partner interest. Here's how to design one that survives contact with reality.

Best for
Growth and partnerships leaders designing a first partner referral motion
Email to unlock PDF, 2 pages · 5 min read
Partnerships & Ecosystem

Managing Partners After the Honeymoon: A Review Cadence That Actually Works

Partnerships don't fail at signing or onboarding nearly as often as they fail from being left unmanaged for a year. Here's the cadence that prevents that.

Best for
Partnerships and channel leaders managing active partners
Email to unlock PDF, 2 pages · 5 min read

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